Fucking Telstra, episode 9999
Whenever I have the choice, I always choose the non-Telstra option. Sometimes there is no choice, and then I have to grit my teeth and prepare for the reaming ahead.
More than 3 months ago I moved from my family home to my new apartment. Although I was leaving, the family wanted to continue to use foxtel, so I transferred the account into my father’s name in January. And again in February. You see, Telstra has this way of being all smiles and “that has been done for you, sir”. Except it hasn’t, it never is, and it never will be. Hence, my irritation at noticing the debit from FOXTEL MANAGEMENT PTY PYRMONT being offset partly by a doomed prescience, spawned from years of Telstra efficiency.
I called Foxtel (131 999 – I don’t need to look it up). Apparently they cannot refund the money. If I had wanted them to stop billing me, I should have contacted them and arranged to have the account closed, or moved to my father’s name. Although my father and I both recall having done this many times before it turns out that, in fact, we never have. Whenever we remember having called them before, we are wrong. Because we never have. The foxtel agent told me so.